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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about HP Care Pack Central? (Select two.)

A) It helps you quickly identify eligible Care Packs for an HP hardware product.
B) It helps customers find discounts on hardware they plan to purchase.
C) It enables you to view recommended Care Packs and supporting information.
D) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They provide free delivery.
C) They limit unexpected costs.
D) They enable customers to concentrate on core business activities.
E) They cover in-warranty devices from non-HP brands.

3. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
B) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
C) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
D) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.

4. What does the HP Partner First Portal allow partners to do? (Select two.)

A) check warranty coverage
B) create a quote
C) access information about HP hardware & services
D) register and track services
E) access business selling tools, training, and other resources such as HP Sales Central

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