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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Personal Systems Services Offerings | 35% | - Proactive and managed services - Installation, configuration and deployment services - Warranty and support services portfolio - Asset lifecycle and recovery services |
| Topic 2: Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
| Topic 3: Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
| Topic 4: Selling and Positioning HP Services | 30% | - Matching services to customer requirements - Value proposition and differentiators of HP services - Quoting, pricing and contract basics |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. place an order to purchase an existing quote
- B. offer installment payment terms based on customer requirements
- C. register services
- D. receive notifications of your customer's service renewal
- E. track registered services
Correct Answer: C,D,E 🗳️
With Next Business Day Onsite, what happens if remote support is not possible for the customer?
- A. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
- B. An authorized HP services technician arrives to repair the device onsite on the next business day.
- C. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
- D. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
Correct Answer: D 🗳️
Why does investing in HP Services matter to your customers?
- A. help reduce the impact of downtime and maximize employee productivity
- B. resell HP Services
- C. earn money on rebates
- D. give customers incremental discounts on accessories
Correct Answer: A 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Channel Services Network
- B. HP Care Pack Central
- C. HP Support Center
- D. HP Sales Central
Correct Answer: C 🗳️
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