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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
| Topic 2: Sales and Customer Engagement Skills | - Competitive positioning
|
| Topic 3: HP Business Service Management Solutions Overview | - HP Business Service Management (BSM) value proposition
|
HP Selling HP Business Service Management Solutions Sample Questions:
What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?
- A. Highlighting the customers' ITIL Service Management issues.
- B. Identifying the customers' pain points and their associated compelling events or manifestations.
- C. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
- D. Identifying competitors who are engaging with the customers.
Correct Answer: B 🗳️
With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?
- A. director of operations
- B. director of mobile applications
- C. director of performance testing
- D. director of applications monitoring
Correct Answer: C 🗳️
Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?
- A. Service Health Analyzer
- B. Vertica
- C. Run time service model
- D. Service Health Reporter
Correct Answer: B 🗳️
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What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)
- A. assured IT Infrastructure uptime
- B. return on investment
- C. reduction in event rates
- D. lowering total cost of ownership
- E. operational and capital expense reduction
- F. vendor and tool consolidation
Correct Answer: A,B,E 🗳️
With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?
- A. director of mobile applications
- B. director of performance testing
- C. director of applications monitoring
- D. director of service management
Correct Answer: A 🗳️
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