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HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Strategies and Benefits | - Why HP Supplies - Product Knowledge and Value Proposition - Driving Sales - Consequences of Fake Supplies |
| Topic 2: Customer and Market Analysis | - Understanding the Customer - Market and Competitive Landscape
|
| Topic 3: Understanding HP and its Products | - HP Imaging and Printing Supplies Overview - Why HP |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. How can you increase the sales of supplies?
A) By ending the printer life early
B) By reducing the price of the management tool
C) By increasing usage via understanding your customer needs
D) By joining the Planet Partner Program
2. Which statement is true about the HP market position?
A) Being number five in the market gives you a positive goal.
B) HP creates its own market.
C) HP is the ultimate leader in every market.
D) HP is ranked first or second in most major markets.
3. What best describes the challenges of office papers?
A) Toner needs to be absorbed by the paper so laser paper has a special porous surface coating.
B) Ink and laser printing have the same paper requirements, so office paper just needs to be cheap.
C) Ink is liquid and toner is dry. so office paper needs to be designed for each technology and those papers should only be used in the appropriate printer
D) Ink is absorbed, and toner is heated, so office paper needs to handle both technologies.
4. Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?
A) 50%
B) 90%
C) 70%
D) 30%
5. Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A) They are written on the print cartridge box
B) They are printed on the cartridge.
C) They are in the printer manual
D) They are listed at www.hp.com/storageconditions.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |






