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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 35% | - Print Security and Management Tools - OfficeJet and InkJet Solutions - HP LaserJet and PageWide Technology |
| Solutions and Services | 10% | - Basic Service Offerings - Supplies and Accessories |
| HP Personal Systems Hardware | 35% | - Mobility and Connectivity Features - Commercial Notebooks and Desktops - Workstations and Thin Clients |
| Selling and Value Proposition | 20% | - Competitive Differentiation - Customer Needs Assessment |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Approximately how many test steps do HP desktops, thin clients, workstations, and notebooks undergo?
A) 30,000
B) 50,000
C) 15,000
D) 10,000
2. What is a benefit of business value selling?
A) It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
B) It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
C) It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.
D) It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
3. What helps HP achieve best-in-class reliability?
A) using the HP Total Test process
B) using expensive premium and exotic materials
C) allowing millions of customers to test HP printers when they buy them
D) resellers giving HP feedback on how reliable their printers are
4. Which powerful HP solutions offer tools to manage security on printers?
A) Wireless Direct Printing and AirPrint
B) HP Universal Print Driver and LANDesk
C) HP Embedded Web Server and Web Jetadmin
D) HP BlOSphere and SureStart technologies
5. Where is the reseller's value in recommending an HP Printer or Scanner?
A) HP only makes printers and helps to deflect selling scanners.
B) Gartner recognizes HP as a leader in MFP, manageability, and security
C) HP invests in new compatible paper types for emerging markets.
D) HP has shipped over 200 million printers and 300 million scanners.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |






