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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Consultative Selling | - Discovery and Qualification
|
| Topic 2: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 3: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 4: Personal Systems Services | - Workforce Device Services
|
| Topic 5: Configuration Services | - Service Bundle Recommendations
|
| Topic 6: Deployment Services | - Implementation Planning
|
| Topic 7: Sales Skills Transformation | - Modern Sales Methodologies
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What are the three Priority Services Packages? (Select three.)
- A. Priority Access
- B. Priority Management
- C. Priority Access Plus
- D. Priority Anytime Access
Correct Answer: A,C,D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
- A. Identifying things your customer's employees say they're missing in their IT support today
- B. Focusing only on asking questions related to services solutions since hardware is separate
- C. Assuming all customers need the same set of blueprints to get them where they need to go
- D. Actively listening and taking notes
- E. Asking leading questions to understand your customers' pain points
Correct Answer: A,D,E 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
- B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
- C. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- D. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
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