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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Topic 2: Lifecycle Engagement Model | - Deploy and implement phase - Consult and design phase - Manage and support phase - Optimize and retire phase |
| Topic 3: Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Topic 4: Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
- A. Customer is not set up for remote working
- B. Customer is facing increased cyberthreats.
- C. Employees are less productive due to maintenance issues.
- D. Changing trends have had a negative impact on business performance.
- E. Customer needs to focus on CapEx rather than OpEx.
Correct Answer: A,C 🗳️
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How are HP Care Pack Services sold?
- A. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
- B. They are available as a contractual service and can be sold at any time as a standard SKU offering
- C. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- D. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
Correct Answer: D 🗳️
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Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Wolf Protect and Trace
- B. HP pc BIOS Asset Tagging service
- C. HP Active Care
- D. HP Deinstallation Services
- E. HP Defective Media Retention
Correct Answer: A,C 🗳️
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