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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| Topic 2: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - HP specialty media and paper |
| Topic 3: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP Instant Ink and subscription services - Sustainability and environmental impact - HP sales and support resources |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
HP Selling HP Supplies 2020 Sample Questions:
A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
- A. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
- B. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
- C. Use a search engine to show how other HP customers have maintained their sustainability service levels.
- D. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
Correct Answer: A,D 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- B. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- C. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
- D. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
Correct Answer: C,D 🗳️
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Remanufactured toner cartridges generate more heat than Original HP cartridges.
- B. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
- C. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- D. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
- E. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
Correct Answer: C,D 🗳️
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- B. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- C. Using non-HP cartridges generates excess heat that can damage printer parts.
- D. Using non-HP cartridges can shorten the life of the printer.
- E. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
Correct Answer: D,E 🗳️
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