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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions and Services | 10% | - Supplies and Accessories - Basic Service Offerings |
| Topic 2: HP Personal Systems Hardware | 35% | - Commercial Notebooks and Desktops - Workstations and Thin Clients - Mobility and Connectivity Features |
| Topic 3: HP Printing Portfolio Overview | 35% | - OfficeJet and InkJet Solutions - HP LaserJet and PageWide Technology - Print Security and Management Tools |
| Topic 4: Selling and Value Proposition | 20% | - Competitive Differentiation - Customer Needs Assessment |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What can Wi-Fi capable devices do through HP ePrinting technology Wireless Direct?
A) Make a wireless network connection directly to the printer without using a wireless router or access point
B) Store print jobs until the user is at the printer to ensure output can be collected immediately
C) Connect and print via the Cloud to reduce the need for corporate networks
D) Print via an Ethernet cable connection avoiding potential security risks associated with wireless networks
2. Your customer is experiencing problems with users forgetting their passwords. Which HP ProtectTools solution can alleviate this issue?
A) HP Spare Key
B) File Sanitizer
C) Enhanced Pre-Boot Security
D) Privacy Manager
3. Which product offers customers pay-as-you-go mobile broadband'?
A) HP Broadband
B) HP Mobile Connect
C) HP Page Lift
D) Wireless Hotspot
4. Which HP solution replaces the BIOS boot block if a virus corrupts the notebook?
A) HP Sure Start
B) HP Page Lift
C) HP ProtectTools
D) HP Device Manager
5. How would you summarize the potential savings that Thin Client solutions can provide to your customers?
A) 48% lower total cost of ownership
B) 34% less maintenance costs
C) 16% capital cost savings
D) 79% lower down-time cost per user
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |






