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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?
- A. Peer review
- B. Value stream mapping
- C. A/B testing
- D. Toyota Kata
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?
- A. Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
- B. Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams
- C. Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
- D. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
- A. 1 and 4
- B. 3 and 4
- C. 2 and 3
- D. 1 and 2
Correct Answer: D 🗳️
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An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?
- A. AIOps
- B. Continuous deployment
- C. ChatOps
- D. Infrastructure as code
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
- A. Fast development
- B. Co-created value
- C. Valuable investments
- D. Assured conformance
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
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