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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Topic 2: Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Topic 3: Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Topic 4: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 5: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Topic 6: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which two types of operations include repetitive processes?
Choose 2 answers
A) Project process
B) Line process
C) Continuous process
D) Batch process
2. How do just-in-time (JIT) and lean systems add value?
A) By increasing simplicity
B) By enhancing responsibility
C) By reducing waste
D) By improving lighting
3. Which two types of operations include repetitive processes?
Choose 2 answers
A) Project process
B) Line process
C) Continuous process
D) Batch process
4. Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?
A) Job rating
B) Job rotation
C) Job entitlement
D) Job enrichment
5. How does inventory management differ for manufacturing organizations compared to service organizations?
A) Manufacturing organizations must maintain tangible inventory.
B) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
C) Service organizations are concerned with managing idle time due to material and component shortages.
D) Service organizations must maintain work-in-progress types of inventory.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: D | Question # 5 Answer: A |






