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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Risk and Change Management | - Risk Identification and Mitigation
|
| Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Project Management & Delivery | - Project Planning and Execution
|
Nokia SDM Certification - NI Sample Questions:
1. Why is a Project Plan required during the 'Create Customer Solution' Phase?
A) To demonstrate to the customer that NSN has the right capabilities to execute the project.
B) To demonstrate to the subcontractors that NSN has the right capabilities to execute the project.
C) To guide the subcontractors in executing the project.
D) To guide the PM Team in executing the project.
2. A risk event with a 100% probability of occurrence is...
A) ...very irritating.
B) ...a risk event with a high impact.
C) ...a problem and triggers the contingency plan.
D) ...an issue and triggers the mitigation plan.
3. You are under enormous pressure from the Customer to recover from delays in the rollout which were not created by NSN only. Top NSN Management is also pushing you to "think out of the box" and speed up installations. What's the best way to proceed?
A) Instruct the installation teams to make "fast track" antenna line installations, put the sites on air and come back later for clean up.
B) Request more teams to make a work force even if they have a history of bad performance. The situation is critical and requires concessions.
C) Combine all alternatives that you can identify, list the risks in terms of impact to cost, quality and acceptance.Share the plan and get "buy-in" from CT head.Try to minimize the risks and execute the plan.
D) Demand Installation Teams to work in 3 shifts temporarily and meet the targets. Later on come back for clean up.
4. Which of the following items is NOT part of the IPM suite?
A) Sales Management.
B) Document Management.
C) Change Management.
D) Site Data Management.
5. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?
A) Execute if the task will not have a significant impact on the project cost and keep customer happy.
B) Initiate the Change Management Process.
C) Execute but only with formal approval of the Project Manager.
D) Execute if there is a risk to harm the customer satisfaction.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |






