Nokia SDM_2002001040 Q&A - in .pdf

  • SDM_2002001040 pdf
  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
  • Updated: Aug 11, 2026
  • Q & A: 121 Questions and Answers
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  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
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  • Updated: Aug 11, 2026
  • Q & A: 121 Questions and Answers
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Nokia SDM_2002001040 Q&A - Testing Engine

  • SDM_2002001040 Testing Engine
  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
  • Updated: Aug 11, 2026
  • Q & A: 121 Questions and Answers
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Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Topic 1: Network and Service Delivery Analysis- Operational capability assessment
  • 1. Internal service delivery capability analysis
    - Network topology and installed base considerations
    • 1. Installed base evaluation for service risk
      • 2. Impact of network architecture on service delivery
        Topic 2: Customer Care Program Governance- Care program management principles
        • 1. Role of Care Program Manager in service operations
          • 2. Coordination with SSM, AM, and CT Heads
            Topic 3: Service Management and CARE Operations- Service Level Management and Customer Commitments
            • 1. Customer contractual obligations handling
              • 2. Service Level Agreement analysis and risk evaluation
                - Incident and Trouble Ticket Management
                • 1. Customer request vs contractual scope handling
                  • 2. Trouble ticket classification and escalation process

                    Nokia SDM Certification - CARE Sample Questions:

                    1. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

                    A) Comment in the report that there have been wrong allocations.
                    B) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
                    C) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
                    D) Ask the CT head to support in finding and correcting possible reasons.


                    2. What is the purpose of the Care Agreement?

                    A) To define penalties in the case of late delivery.
                    B) To set terms and conditions of Care Services performance.
                    C) To list Customer Network topology.
                    D) To define Contract Performance Bonds.


                    3. What is the purpose of Care Program Management Assessment?

                    A) Verify the implementation and execution of the Care processes within certain CT.
                    B) Accessing the Network Elements under Care.
                    C) Check Care Program Manager's competence level.
                    D) Check Care processes' status in specific CT and CaPM's competence level.


                    4. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

                    A) Care Service Engagement Manager.
                    B) Care Renewal Leader.
                    C) Care Program Manager.
                    D) CT Head.


                    5. Is there a need for Risk Analysis in Care?

                    A) Always, at every stage of Care planning and execution.
                    B) No, Risk Analysis is a mandatory process in NI Project Management only.
                    C) Only when needed as there is no official process.
                    D) Only when establishing Care for the newly negotiated contract.


                    Solutions:

                    Question # 1
                    Answer: B
                    Question # 2
                    Answer: B
                    Question # 3
                    Answer: A
                    Question # 4
                    Answer: B
                    Question # 5
                    Answer: A

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