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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)

A) To ensure that SAP PartnerEdge program is a completely self-help environment
B) To manage the readiness of SAP PartnerEdge partners to provide support
C) To assist SAP PartnerEdge partners with non-technical requirements
D) To accelerate the ramp up of SAP PartnerEdge partners

2. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Root Cause Analysis
C) Implementation Roadmap
D) Solution Manager Diagnostics

3. Which of the following options is included only in SAP Enterprise Support?

A) 24*7 support for Very High messages
B) Dedicated contact point for the partner
C) Message solving
D) Technical Quality Check

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) One SAP Note can cover multiple technical issues.
B) They allow customers to find solutions for their own product issues.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) SAP Notes inform customers about corporate strategy.

5. Which of the following incidents will lead to a message being qualified as Very High?

A) An issue leading to business critical work that cannot be performed
B) A product customization requested through support
C) A missing product functionality required by the customer
D) An important request for information related to a future release or patch

Solutions: