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SAP C_ITSP_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Support Framework & IT Operations | 20% | - SAP Support Organization & CoE Structure - IT Service Management Processes - Incident & Problem Management |
| Topic 2: Customer Interaction & Support Best Practices | 15% | - Knowledge Management & Documentation - Service Level Agreements (SLA) - Communication & Escalation Procedures |
| Topic 3: SAP Solution Manager & Tools | 20% | - Root Cause Analysis & Diagnostics - Remote Support & Troubleshooting Tools - System Monitoring & Alerting |
| Topic 4: System Administration & Technology | 25% | - SAP System Architecture & Components - Operating System Administration - Database Fundamentals & Management |
| Topic 5: Application & Technical Support | 20% | - SAP Application Lifecycle Management - Performance Analysis & Optimization - Transport & Change Management |
