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Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Passing Score | 700 / 1000 |
| Duration | 120 mins |
| Exam Code | MB2-718 |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Exam Price | $165 (USD) |
| Number of Questions | 40-60 |
Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
For more info visit:
Microsoft MB2-718 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and analytics | - Customer service reporting
|
| Omnichannel and service automation | - Service automation tools
|
| Knowledge management | - Knowledge base configuration
|
| Manage cases and service requests | - Service level management
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|






