Microsoft MB-230日本語 Q&A - in .pdf

  • MB-230日本語 pdf
  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Sep 11, 2026
  • Q & A: 373 Questions and Answers
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  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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  • MB-230日本語 Testing Engine
  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Sep 11, 2026
  • Q & A: 373 Questions and Answers
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SLA, Entitlements, and Queues Management: 15-20%

  • SLAs Creation & Management: The candidates need to demonstrate their skills in creating and defining SLAs, configuring SLA settings, and manually applying SLAs. This domain will also evaluate competence in configuring holiday schedules, configuring customer service schedules, and implementing actions with the use of Power Automate.
  • Queues Creation & Management: This subject area requires your competence in configuring queues and entities or queues, performing queue operations, and adding activities & cases to queues.
  • Entitlement Creation & Management: This section measures the learners’ skills in configuring entitlements, activating and deactivating entitlements, and creating and defining entitlements. It also covers their skills in renewal or cancelation of an entitlement.

For more info read reference:

Microsoft learning site

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam

Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .

Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.

Career Path After Acing Microsoft MB-230 Exam

The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:

  • Dynamics Ax Solution Architect.
  • Microsoft Dynamics Consultant;
  • Microsoft Architect;
  • Dynamics Ax Developer;
  • Microsoft Dynamics CRM Architect;

Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.

As the fierce competition of job market, it is essential to know how to improve your skills in order to get the job you want. If you stand still and refuse to make progress you will be eliminated by society. So to keep up with the rapid pace of modern society, it is necessary to develop more skills and get professional certificates, such as: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification. As one of influential test of Microsoft, Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) test enjoys more popularity among IT workers and it proves that you have professional knowledge and technology in the IT field. You may wonder it will be a tough work to pass such difficult test. Now let DumpsTorrent help you. We have professional Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) dumps torrent and Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) latest dumps for you, which ensure you get a high score in test.

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Implement Connected Customer Service10%- Configure IoT integration
  • 1. Configure IoT alerts
  • 2. Create cases from IoT alerts
  • 3. Manage IoT devices
- Manage Connected Customer Service scenarios
  • 1. Configure asset management
  • 2. Configure proactive service
  • 3. Manage customer assets
Implement routing10%- Configure unified routing
  • 1. Configure work classification
  • 2. Configure work distribution
  • 3. Configure assignment methods
- Manage queues and routing
  • 1. Configure advanced routing rules
  • 2. Create and manage queues
  • 3. Configure routing rules
Implement Microsoft Power Platform10%- Configure Power Virtual Agents
  • 1. Create chatbots
  • 2. Integrate chatbots with Customer Service
  • 3. Configure topics and entities
- Configure Power Automate
  • 1. Configure triggers and actions
  • 2. Use Common Data Service connector
  • 3. Create and manage flows
Manage entitlements and SLAs15%- Create and manage entitlements
  • 1. Apply entitlements to cases
  • 2. Define and manage entitlement templates
  • 3. Create and activate entitlements
- Create and manage SLAs
  • 1. Enable SLAs for entities
  • 2. Create SLA items and actions
  • 3. Define and configure SLA KPIs
  • 4. Use hierarchical SLA configurations
Implement multi-session experiences for Customer Service20%- Manage channels
  • 1. Configure Microsoft Teams integration
  • 2. Configure Chat
  • 3. Configure Voice
  • 4. Configure SMS
- Configure the Customer Service workspace
  • 1. Configure notifications
  • 2. Configure session management
  • 3. Configure apps and templates
  • 4. Configure productivity tools
- Configure and manage Omnichannel
  • 1. Configure work streams and queues
  • 2. Configure agent scripts
  • 3. Manage context variables
  • 4. Configure routing and assignment
Manage analytics, visualizations, and insights10%- Manage insights
  • 1. Monitor and improve service with analytics
  • 2. Analyze conversation insights
  • 3. Analyze Omnichannel insights
- Configure Customer Service Insights
  • 1. Configure Power BI integration
  • 2. Configure Customer Service historical analytics
  • 3. Configure dashboards and charts
Manage cases and Knowledge Management20%- Manage Knowledge Management
  • 1. Use knowledge article templates
  • 2. Configure entities for Knowledge Management
  • 3. Manage the Knowledge Management lifecycle
  • 4. Create and manage knowledge articles
- Create and manage cases
  • 1. Identify and create cases from activities
  • 2. Use case routing rules
  • 3. Customize case views
  • 4. Analyze cases with interactive dashboards
  • 5. Create case and child case
Implement scheduling5%- Manage services
  • 1. Define service activities
  • 2. Schedule service activities
- Manage resources
  • 1. Define resources and resource groups
  • 2. Configure resource calendars and working hours
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