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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What are the key characteristics of ICM target customers?

A) Highly regulated industries
B) Industries where the product is often document: Financial Service. Banking and Insurance
C) Industries where a lot of responsibility is given to the decisions of individual knowledge workers
D) All of the above

2. Which common retention schedule gaps are resolved by the IBM Records and Retention Management solution?

A) Efficient management and application of their retention schedules across multiple jurisdictions
B) Enforce certified records management practices on electronically stored information
C) Linkage of relevant legal citations to each of the record classes
D) All of the above

3. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) Do your CSRs need Case Management?
C) How do CSRs access all information necessary to respond to customer questions?
D) How do CSRs do scanning of documents today?

4. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

A) IBM Content Navigator
B) IBM Connections Enterprise Content Edition
C) IBM WebSphere Portal
D) IBM Connections Content Manager

Solutions: