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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance. Which aspect should the consultant consider first before proceeding with the data migration?
- A. Number of marketing campaign licenses required for the migration
- B. Role hierarchy and sharing rules set up prior to migration
- C. Volume of customer, partner, and prospect data identified prior to migration
Correct Answer: C 🗳️
What is a key capability of Data Loader?
- A. Runs one-time or scheduled data imports
- B. Prevents importing duplicate record data
- C. Imports organization and configuration metadata
Correct Answer: A 🗳️
Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout. How should the should consultant implement a solution to meet the requirement?
- A. Use a record-triggered flow to set the value on the account.
- B. Create a roll-up summary field on the Account object.
- C. Use a custom formula field on the Opportunity object.
Correct Answer: A 🗳️
Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org. Which action should the consultant recommend?
- A. Conduct discovery sessions and document existing business practices for each company.
- B. Export the data from the competitor's system and merge it into Ck's org.
- C. Hold a kickoff meeting with the CK stakeholders.
Correct Answer: B 🗳️
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories. Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud. How should the consultant show sales operations what the data will look like after the change?
- A. Develop reports and dashboards that compare the existing and new territories.
- B. Install the Territory Health Assessment app from AppExchange.
- C. Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
Correct Answer: C 🗳️
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