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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Contact Center license
B) Salesforce Field Service license
C) Salesforce Service Console license
D) Energy and Utilities Base Service license

2. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
D) A consultant should create new permission sets to grant appropriate access to all required objects.

3. Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A) Extend the Service Account object with new fields for notification preferences.
B) Use the existing notification preference fields in the Party object.
C) Create a custom object associated with the Account with notification preferences.
D) Extend the Account, Contact, and Relationship objects with new fields for notification preferences.

4. An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

A) Account
B) Service Point
C) Asset
D) Meter

5. How is the Energy and Utilities Cloud solution installed on an org?

A) Its installed as a managed package and unmanaged components
B) Its included as part of core and will be deployed when licenses are purchased
C) The functionality is unlocked based on the license types assigned to the org
D) A specialized org that Salesforce creates with the solution installed is required

Solutions: