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Salesforce Certified Slack Consultant Sample Questions:

1. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #security
B) #hello
C) #help
D) #search-first

2. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Approval is always required to work with people from other companies in Slack Connect channels.
B) Approval is never required to work with people from other companies in Slack Connect channels.
C) Approval is sometimes required to work with people from other companies in Slack Connect channels.
D) Slack Connect channels require approvals only if Slack Apps require approvals.

3. After a grid migration, what is one data point that remains at the workspace level?

A) Custom emojis
B) User groups
C) Files
D) Custom profile fields

4. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Key Messaging
B) Grid Design Workshop
C) Channel Strategy Session
D) Governance Session

5. How often should you recommend that your client conduct a guest and channel clean-up?

A) Weekly
B) Annually
C) Ad-hoc
D) Monthly

Solutions: