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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Program and Service Delivery | 18% | - Case management and client services
|
| Data Management and Quality | 15% | - Data import and export
|
| Solution Design and Implementation | 20% | - Deployment and change management
|
| Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit organization is retiring its legacy donor, donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool should be used to create all of the records at once?
- A. ETL Tool
- B. Data Loader
- C. NPSP Data Import
- D. Import Wizard
Correct Answer: B 🗳️
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A nonprofit wants to predict the likelihood of a contact recurring donor.
What should the consultant recommend to meet
- A. Create a Customizable Rollup Field for number
- B. Implement Einstein for Nonprofits
- C. Create NPSP Levels for number of donations
- D. Implement NPSP Enhanced Recurring Donations
Correct Answer: B 🗳️
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A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend?
- A. Community Cloud
- B. Service Cloud
- C. Pardot
- D. Marketing Cloud
Correct Answer: D 🗳️
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A nonprofit trade association sells research papers, certifications, and other products online to its existing members who are primarily universities and companies.
What should a consultant recommend to sell these items?
- A. Salesforce Experience Cloud
- B. Salesforce Billing
- C. Salesforce B2B Commerce
- D. Salesforce B2C Commerce
Correct Answer: C 🗳️
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The VP of Development wants to track the nonprofit organization's six campaigns nested within each other: Friends of the Organization>FY19>Capital Campaign>Annual Fund>Digital Donations>Mobile.
What should the consultant do?
- A. Create a Campaign Hierarchy with the parent Campaign record as, "Friends of the Organization"
- B. Suggest consolidating at least one of the Campaigns so that it is within the Campaign Hierarchy limit.
- C. Suggest changing the order of the hierarchy.
- D. Create a custom lookup field, "Related Campaign" on the Campaign object.
Correct Answer: A 🗳️
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