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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages |
| HP Imaging and Printing Product Portfolio | 25% | - Multi-Function Printers (MFPs) and Flow MFPs - LaserJet and InkJet printer families - DesignJet large-format solutions - Supplies, accessories, and service offerings |
| Selling and Value Proposition | 20% | - Presenting solutions and benefits - Pricing, financing, and closing strategies - Competitive positioning |
| Customer Needs Assessment | 20% | - Identifying business and user requirements - Addressing pain points and workflow challenges - Matching products to workload and environment |
| Software and Services Overview | 10% | - Warranty and support options - Managed Print Services (MPS) basics - HP ePrint, JetAdvantage, and workflow tools |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What do HP Wireless Direct printing and Apple Bonjour protocol have in common?
A) Both enable Android mobile devices to communicate directly with many HP imaging and printing devices.
B) Both enable mobile devices to communicate directly with many HP imaging and printing devices.
C) HP ePrint Enterprise requires both to be enabled.
D) Both are enabled when the user registers at HP.com and receives a unique email account.
2. What is one advantage of a transactional sales approach compared to a contractual sales approach?
A) More effort required to close
B) More profitable
C) No significant time investment required
D) Price competition
3. What are the four categories of the HP imaging and printing solutions strategy?
A) Optimization, management, improvement, and version control
B) Document management, version control, workflow improvement, and fleet management
C) Courtesy, security, integrity, and robustness
D) Manageability, security, mobility, and workflow
4. Who invented the office laser printer?
A) HP
B) Xerox
C) Compaq
D) IBM
5. What makes an HP MFP easier to use and more productive than using the separate devices that it can replace?
A) An HP MFP has a single, easy-to-use interface that provides access to its many features and reduces the amount of training necessary for users.
B) HP MFPs are compatible with the HP eSupplies app, which finds the right cartridge for your MFP from the palm of your hand.
C) HP MFPs conform to international energy standards, including Energy Star and Blue Angel, reducing stress on the power grid.
D) Many HP MFPs are Common Criteria Certified, and many more are in evaluation for Common Criteria Certification under the IEEE P2600 Protection Profile.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |






