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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Safe remote access
B) Batch job planning
C) Report development
D) Performance measurement

2. What are benefits of SAP Notes to the installed base? (Choose two)

A) One SAP Note can cover multiple technical issues.
B) They allow customers to find solutions for their own product issues.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) SAP Notes inform customers about corporate strategy.

3. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Send the message back to support after providing feedback.
B) Change the processor of the message and send it back to support with the status Sent to Support.
C) Change the status of the message to Send to SAP and send it directly to SAP Support.
D) Change the status of the message to Confirmed.

4. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integer
B) Integral
C) Integration
D) Integrity

5. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
C) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.

Solutions: