Microsoft 74-338 Q&A - in .pdf

  • 74-338 pdf
  • Exam Code: 74-338
  • Exam Name: Lync 2013 Depth Support Engineer Exam
  • Updated: Sep 09, 2026
  • Q & A: 114 Questions and Answers
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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
  • 1. Call quality troubleshooting
    • 2. Connectivity and federation issues
      - Monitoring tools and logs
      • 1. Monitoring reports and dashboards
        • 2. Centralized Logging Service (CLS)
          Topic 2: Lync Server 2013 Architecture and Infrastructure- Core server roles and topology design
          • 1. Front End pool architecture
            • 2. Edge server and external connectivity
              - Integration with Active Directory and DNS
              • 1. Service location and records configuration
                • 2. Domain and forest requirements
                  Topic 3: Client and User Experience Management- User provisioning and policies
                  • 1. User enablement in Lync
                    • 2. Conferencing policies
                      - Client deployment and configuration
                      • 1. Mobile and remote access configuration
                        • 2. Lync client policies
                          Topic 4: Voice and Enterprise Communication Services- Enterprise Voice configuration
                          • 1. PSTN connectivity
                            • 2. Dial plans and normalization rules
                              - Telephony integration
                              • 1. Gateway configuration and routing
                                • 2. SIP trunking

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  You support Microsoft Lync Server 2013 servers in your customer's company network. Lync is configured as a federated partner with several business partners. The partners use Lync deployed with hosting providers. Your Lync servers are configured as an open federation. Lync users inform you that they are unable to communicate with a partner domain named fabrikam.com. You contact the partner and discover that they have recently changed their proxy server name. You need to restore communication with the federated partner. Which two cmdlets should you run? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Set-CsHostingProvider -Identity "Fabrikam.com" -VerificationLevel "AlwaysUnverifiable"
                                  • B. Remove-CsHostingProvider -Identity "Fabrikam.com"
                                  • C. Get-CsProxyConfiguration -Filter "service:*" | Remove-CsProxyConfiguration
                                  • D. New-CsHostingProvider -Identity Fabrikam.com -ProxyFqdn "server1.fabrikam.com" -Enabled $True
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

                                  Question #2

                                  Your customer has deployed a Microsoft Lync Server 2013 Enterprise Edition Front End server and has configured Enterprise Voice. The customer has deployed Server Branch Appliances (SBAs) at each of the remote office locations. The customer has reported that multiple users in one of the remote offices are not able to dial certain local numbers using Lync. The users are receiving the error "+1
                                  (425) 555-0100 is unavailable or may not be valid/' and the call fails to setup. The customer has provided the following information from the Local Number normalization rule from the Dial Plan from the remote office that is experiencing the issue: Pattern to Match: "1((4251206)\d{7})$ Translation Rule: +1$1 You need to ensure that all users at the remote office are able to dial local 10-digit numbers with or without a leading 1. What should you do?

                                  • A. Change the pattern to match from ^1((425|206)\d{7})$ to ^((1?425|1?206)\d{7})$.
                                  • B. Change the translation pattern from k+1$1 to +$1.
                                  • C. Change the translation pattern from +1$1 to +1.
                                  • D. Change the pattern to match from ^1((425|206)\d{7})$ to ^1?((425|206)\d{7})$.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #3

                                  DRAG DROP
                                  You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
                                  -Lync Server 2010 Pool with two Enterprise Edition Front End servers
                                  -Lync Server 2010 Mediation Server pool with one Mediation Server
                                  -Lync Server 2010 Edge pool with one Edge Server
                                  -Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
                                  -Lync Server 2010 Monitoring and Archiving Server
                                  -Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
                                  -Lync Server 2013 Persistent Chat server pool with two servers
                                  -Lync Server 2013 Edge Server pool with two servers
                                  -Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
                                  -Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
                                  -log file from each client
                                  -Lync events from each client
                                  -log files from both Front End Server pools
                                  -Lync Server event from Lync Server 2013 pool
                                  -Network Monitor data on Edge Server
                                  -Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation:
                                  Box 1: Open the Lync 2010 client log file by using Snooper.
                                  Box 2: Locate the test call
                                  Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
                                  Note:
                                  *To capture, analyze, and diagnose poor quality audio, do the following:
                                  *Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

                                  Question #4

                                  DRAG DROP You support a Microsoft Lync Server 2013 environment for a customer named Litware, Inc. The worldwide network includes the following:
                                  -15,000 Enterprise Voice enabled users
                                  -three Front End pools with three Front End Servers in each pool
                                  -three Edge Server pools with two Edge Servers in each pool
                                  -two Group Chat pools with two Group Chat Servers in each pool
                                  -20 Survivable Branch Appliances (SBAs) deployed at various offices
                                  Of the 15,000 users, 6,000 have Polycom CX600 phones on their desks. Each pool
                                  has redundant session initiation protocol (SIP) trunk settings with a local SIP trunk
                                  provider at its respective pool. An executive assistant receives a call from a
                                  customer. He puts the call on hold and calls the executive. After he talks to the
                                  executive, he transfers the call to the executive. The executive assistant reports that
                                  the call fails to transfer, and that he gets the call back. This results in him taking a
                                  message. Based on this user report, you perform the following actions:
                                  1.Start the ClsController.exe with only one Front End pool selection.
                                  2.Make a call from your mobile phone to a CX600 desk phone named DeskPhone1.
                                  3.Answer the incoming call by using DeskPhone1 and put the call on hold.
                                  4.From DeskPhone1, dial the number of a second CX600 phone named DeskPhone2.
                                  5.Answer the incoming call by using DeskPhone2.
                                  6.From DeskPhone1, transfer the call that you have on hold.
                                  After you attempt to transfer the call from DeskPhone1 to DeskPhone 2, you
                                  observe that the call failed to transfer and returned back to DeskPhone1.
                                  You generate a Lync.log file.
                                  You need to identify the problem by using the quick search capabilities of the
                                  Snooper tool. Which action should you perform for each troubleshooting activity?
                                  (To answer, drag the appropriate action to the correct troubleshooting activity or activities. Each action may be used
                                  once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation:

                                  Question #5

                                  You plan to deploy Microsoft Lync Server 2013 Enterprise with a side-by-side upgrade from Microsoft Lync Server 2010. You update the schemas, forest, and domain successfully. The Lync Server 2013 topology builder is now providing topology builder functionality for both Lync Server 2010 and Lync Server 2013 environment. The Central Management Store master is on the Lync Server 2010 pool. You recently deployed
                                  a Lync Server 2013 Edge Server, and all Lync services have been running. On Lync Server Management Shell at CMS master, you execute the Get- CsManagementStoreReplicationStatus command. You discover that the Edge Server displays the value False in the UpToDate field, and the LastStatusReport field shows no date. You need to determine the cause of the replication error. What should you do?

                                  • A. Start ClsController.exe on the Lync Server 2013 Front End Server and specify the UserReplicator scenario.
                                  • B. Start OCSLogger on the Lync Server 2010 Front End Server and select the following components: XDS_Master_Replicator XDS_File_Transfer_Agent XDS_Replica_Replicator
                                  • C. Start OCSLogger on the Lync Server 2013 Edge Server and select the following components: S4 SIPStack component
                                  • D. Start OCSLogger on the Lync Server 2010 Front End Server and select the following components: ServerTransportAdapter Dlx
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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