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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welche der folgenden Ziele verfolgt das Lieferantenmanagement?
1. Verhandlung und Vereinbarung von Verträgen
2. Aktualisierung der Lieferanten- und Vertragsdatenbank
3. Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4. Verwaltung der Beziehungen zu internen Lieferanten
- A. nur 1, 2 und 3
- B. nur 1, 3 und 4
- C. nur 2, 3 und 4
- D. Keine der oben genannten
Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?
- A. 1C, 2D, 3A, 4B
- B. 1B, 2C, 3D, 4A
- C. 1A, 2B, 3C, 4D
- D. 1C, 2B, 3A, 4D
Welcher Prozess ist dafür verantwortlich, dass ein Dienst oder eine Anwendung ordnungsgemäß getestet wird?
- A. Wissensmanagement
- B. Service Asset- und Konfigurationsmanagement
- C. Freigabe- und Abteilungsverwaltung
- D. Service Level Management
Welche der folgenden Aussagen zur Meldung und Protokollierung von Vorfällen ist RICHTIG?
- A. Alle Anrufe beim Service Desk müssen als Vorfälle protokolliert werden
- B. Vorfälle können nur von Benutzern gemeldet werden
- C. Vom technischen Personal gemeldete Vorfälle müssen ebenfalls als Probleme protokolliert werden
- D. Vorfälle können von jedem gemeldet werden, der eine Störung oder potenzielle Störung des normalen Betriebs feststellt
Welches der folgenden Module ist für die Definition einer Organisationsstruktur am nützlichsten?
- A. CSI-Modell (Continual Service Improvement).
- B. Servicemodell
- C. RACI-Modell
- D. Der Deming-Zyklus
