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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 2: Project and Sales Capability | - Presales Methodology
|
| Topic 3: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 4: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 5: Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In the context of AICC, what does "ACD" stand for?
- A. Agent Call Desk
- B. Automated Call Director
- C. Audio Codec Device
- D. Automatic Call Distributor
Correct Answer: D 🗳️
What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?
- A. Synchronizing the audio and video streams so they are not noticeably out of alignment.
- B. Compressing the video enough to save bandwidth.
- C. Encoding the video in a format the browser can play.
- D. Transferring the video call between agents.
Correct Answer: A 🗳️
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
- A. The integration with the CRM system.
- B. The inability of most web browsers to support screen sharing.
- C. The security risk of exposing sensitive information on the agent's screen.
- D. The additional bandwidth and processing power required to capture and transmit the screen content.
Correct Answer: D 🗳️
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
- B. Using the CRM's public REST API with inbound POST requests to the AICC application server.
- C. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
- D. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
Correct Answer: A 🗳️
What is the primary purpose of a "network diagram" in an AICC proposal or design document?
- A. To show the organizational structure of the contact center.
- B. To describe the IVR menu flow.
- C. To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
- D. To list the phone numbers for the contact center.
Correct Answer: C 🗳️
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