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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) If using MS SQL, only one language support can be installed -- either English or non-English.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) There are no special limitations. All required language supports can be installed using the product installation media.

2. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) electronic audit records and electronic signatures
B) ITIL v3 aligned process workflows
C) A federated configuration management system
D) control and audit of all hardware assets installations, moves, additions, and changes

3. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) Capabilities that reduce IT costs.
C) Activities designed to make delivering IT services more effective and efficient.
D) The people and the tools they use to carry out activities.

4. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) IBM Tivoli Integration Director
C) Integration Framework
D) Migration Manager

5. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application specialists
B) System engineers
C) Process owners
D) Process experts
E) Application engineers

Solutions: