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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Extensions for TADDM
B) Custom Server Templates for TADDM
C) IBM Tivoli Integration Composer
D) Migration Manager

2. What is a service owner responsible for?

A) Producing a balanced scorecard showing the overall status of all services
B) Carrying out the service operation activities needed to support a service
C) Continual improvement of a service
D) Designing and documenting a service

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Client browser settings
B) System performance console
C) Advanced workload designer
D) Application logs

4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least two
B) At least five
C) One is enough
D) At least three

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs should always be measured by percentage.
B) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs are defined according to the IT customer requirements.

Solutions: