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ISQI DTFL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Thinking Techniques | 40% | - Service safari, empathy map - High/low fidelity prototyping, A/B testing, storyboarding - Customer journey map, problem framing |
| Topic 2: Implementing Design Thinking | 15% | - POPIT™ and enabling/inhibiting factors - Organisational culture and design thinking |
| Topic 3: Introduction to Design Thinking | 10% | - Rationale and mindset elements (collaboration, customer centricity, creativity, outcome focus, experimentation) - Definition and nature of design thinking |
| Topic 4: Fundamental Design Thinking Practices | 15% | - Research and investigation - Divergent & convergent thinking; prototyping; visualisation and validation - Empathy and perspective analysis |
| Topic 5: Design Thinking Approaches | 20% | - Design Council Double Diamond stages - d.School 5-stage design thinking process |
