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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) set the parameter in rnaster.cfg
B) through Monitor
C) through Editor
D) through Jobmon Character-based User Interface (CUI)

2. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Add ports to resource groups.
B) Plan system capacity.
C) Install WebLM.
D) Install the Dialer software.

3. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Common Agent License
B) Predictive Agent License
C) Basic Agent License
D) Preview Agent License
E) Supervisor License

4. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system configuration files
B) database
C) system and calling lists
D) data/stat files

5. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Editor
B) Analyst
C) Agent Application
D) Command User Interface (System Telnet)

Solutions: