Unique Top-selling 500-450 Exams - New 2021 Cisco Pratice Exam [Q28-Q47]

Unique Top-selling 500-450 Exams - New 2021 Cisco Pratice Exam

Cisco Unified Contact Center Enterprise Specialist Dumps 500-450 Exam for Full Questions - Exam Study Guide

NEW QUESTION 28
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

A. No MTP resources configured to handle DTMF method mismatch.
B. Unified CM SIP trunk has RFC2833 DTMF signaling method.
C. The mobile agents are using Finesse 9.1(1) as desktop.
D. Incorrect Mobile Agent codec configured in the PG setup.
E. Unified CM remote CTI Ports (RCP) has the outbound trunk in its calling search space.

Answer: A,D

NEW QUESTION 29
Which three rules apply when configuring agent teams? (Choose three.)

A. An agent can be a member of only one agent team.
B. An agent team can have only one primary supervisor.
C. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
D. An agent team can have multiple primary supervisors but can only be a member of one teams.
E. An agent team can have multiple primary supervisors.
F. An agent team can have only one primary supervisor but can be a member of multiple teams.

Answer: A,B,C

NEW QUESTION 30
Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool?
(Choose two.)

A. A VRU PG peripheral should be configured with a peripheral ID of 5000.
B. A PG explorer peripheral should be configured with a peripheral ID of 200.
C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
D. A network VRU should be configured with a label of maximum length 10 digits.
E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

Answer: C,D

Explanation:
Explanation/Reference:

NEW QUESTION 31
Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A. Performance Monitor
B. Operations Console
C. Cisco Unified Contact Center Domain Manager
D. Real-Time Monitoring Tool

Answer: D

NEW QUESTION 32
Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

A. Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team.
B. Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.
C. Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.
D. Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team.

Answer: D

NEW QUESTION 33
Which three options dictate that MicroApps are not sufficient and require Call Studio for a Call Flow scripting? (Choose three.)

A. recording a.wav file
B. Courtesy Callback
C. Video prompt
D. IVR Outbound option
E. agent greeting
F. agent whisper

Answer: A,B,C

NEW QUESTION 34
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

A. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
B. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
C. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.
D. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

Answer: A

NEW QUESTION 35
Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C. no default "mediaserver" in Cisco Unified CVP configuration
D. mapping an IP address to hostname on VXML gateway

Answer: D

NEW QUESTION 36
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A. Cisco Unified ICM call router and peripheral gateway
B. administrative workstation and HDS-DDS
C. Cisco Unified ICM call router and logger
D. Cisco Unified ICM call router and administrative workstation

Answer: A

NEW QUESTION 37
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

A. appname=MyVXMLApp
B. app=MyVXMLapp
C. vxmlapp=MyVXMLApp
D. application=MyVXMLApp

Answer: D

NEW QUESTION 38
Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server.
Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A VRU PG peripheral should be configured with a peripheral ID of 5000.
B. A PG explorer peripheral should be configured with a peripheral ID of 200.
C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
D. A network VRU should be configured with a label of maximum length 10 digits.
E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

Answer: C,D

NEW QUESTION 39
What is the semantic meaning of the RouterCallKeyDay variable?

A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
B. It represents a sequence number used for ordering rows for the same call.
C. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
D. It represents a string that corresponds to a Globally Unique Call Identifier.
E. It represents a number that uniquely identifies the call during the day it was taken. For example:
at midnight it would reset to zero.

Answer: A

NEW QUESTION 40
Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

A. Route Select node
B. Go to Script node
C. Send to VRU node
D. Queue to Skill Group node
E. Translation Route to VRU node

Answer: C,E

NEW QUESTION 41
Which list of scripting objects is valid in a Consider If formula for Precision Queue?

A. Call, Attribute, SkillGroup, Call Type
B. Call Type, PQ, Attribute, Call
C. Call, PQ, SkillGroup, Call Type
D. Call, Call Type, Proficiency, SkillGroup

Answer: C

NEW QUESTION 42
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

A. -g
B. -ag
C. -aa
D. -a

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION 43
Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

A. Phone Join Across Lines feature is enabled.
B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
D. MAC address of the phone not associated with PG user.
E. Phone IPv6 feature is enabled.

Answer: A

NEW QUESTION 44
Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A. route pattern configured for survey DN
B. dialed number configured for UCCE scripts
C. dial peer configured for survey DN
D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

Answer: B

NEW QUESTION 45
Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct?
(Choose two.)

A. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.
B. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x- cisco- origIP
C. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.
D. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom
E. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco- origIP

Answer: C,E

NEW QUESTION 46
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)