Pass Exam Questions Efficiently With ITIL-4-Transition Questions (2023)
ITIL-4-Transition Questions - Truly Beneficial For Your ITIL Exam
NEW QUESTION # 25
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 1 and 4
- B. 1 and 2
- C. 3 and 4
- D. 2 and 3
Answer: C
NEW QUESTION # 26
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Running safe to fail experiments that provide learning opportunities
- B. Implementing CI/CD toots to deploy software quickly
- C. Adopting Kanban boards to visualise the flow of work across software development teams
- D. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
Answer: A
NEW QUESTION # 27
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- B. Implement the policy to the service desk staff initially before informing other affected support teams
- C. Ensure that any identified exceptions are excluded from the policy to improve clarity
- D. Engage with stakeholders to ensure that as much detail as possible is included in the policy
Answer: A
NEW QUESTION # 28
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Work together to identify methods of checking service value and check that value propositions are still valid
- B. Perform ad-hoc service reviews and produce reports of service outputs
- C. Produce service level reports and an analysis of the cost and risks of service delivery
- D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
Answer: D
NEW QUESTION # 29
Which statement about user communities is CORRECT?
- A. User communities are created by service providers to investigate the cause of problems
- B. Informal user communities should be disbanded and merged into official groups
- C. Every user community should have at least one super-user
- D. Communities set up by users may be recognized and supported by service providers
Answer: D
NEW QUESTION # 30
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. Communication is a two-way process
- B. We are all communicating all the time
- C. There is no single method of communicating
- D. Timing and frequency matter
Answer: C
NEW QUESTION # 31
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Differential charging
- B. Cost
- C. Market price
- D. Cost plus
Answer: A
NEW QUESTION # 32
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using all the guiding principles equally when making any decision
- B. By reviewing each guiding principle to decide how relevant it is to the specific decision
- C. By using the focus on value' principle and one or two others that are relevant to the specific decision
- D. By using the one or two guiding principles that are most relevant to the specific decision
Answer: B
NEW QUESTION # 33
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
- A. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
- B. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
- C. Publish a printed weekly newsletter that clearly and consistently communicates change
- D. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
Answer: A
NEW QUESTION # 34
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. Customer-facing systems should be excluded from the change
- B. All organizations benefit from high velocity
- C. High performance is usually part of the change
- D. High-velocity IT should be applied throughout the organization
Answer: C
NEW QUESTION # 35
Which describes the value driven approach to service design?
- A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- B. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- C. Designing just enough features to satisfy early customers, and providing feedback for future development
- D. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
Answer: B
NEW QUESTION # 36
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Keep it simple and practical
- B. Progress iteratively with feedback
- C. Focus on value
- D. Start where you are
Answer: D
NEW QUESTION # 37
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?
- A. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
- B. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
- C. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
- D. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
Answer: C
NEW QUESTION # 38
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
- A. Customer-orientation
- B. CI/CD
- C. Integration and data sharing
- D. Employee satisfaction management
Answer: D
NEW QUESTION # 39
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By making hard decisions for the teams and providing step-by-step guidance
- B. By encouraging widespread changes that involve the teams starting from scratch
- C. By creating detailed plans that predetermine how to approach large changes
- D. By encouraging the practicing of routines to unlearn old habits and learn new ones
Answer: D
NEW QUESTION # 40
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the offboarding of customers
- B. With the co creation of value
- C. With the exploration of market opportunities
- D. With the onboard mg of customers
Answer: C
NEW QUESTION # 41
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