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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A) The technician will support the subcon only after a newly created change request is approved.
B) A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
C) The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).
D) A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.

2. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Request the NOC to raise an urgent TT for the issue.
B) Escalate to FLM.
C) Immediately advise the CT head of the situation and request advice for prioritisation.
D) Call out a Technical Support Engineer to immediately resolve the issue.

3. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Make quality assessments and agree on a response plan with the Subcontractor.
B) Change the subcontractor.
C) Stop issuing new PO's to the subcontractor.
D) Stop payment to Subcontractor until quality issues are fixed.

4. What is the usual way to address potential contractual risk?

A) Create a contingency reserve.
B) Implement the mitigation plan.
C) Perform a SWOT analysis
D) Refuse to accept or transfer to third party.

5. What is the purpose of a Project Target Agreement for Network Operations?

A) 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
B) 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
C) 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
D) 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team

Solutions: