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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take- away, dining, or a combination of both. The categorization only applies to specific questions in the assessment. To which object should they add new categories?

A) Assessment Question
B) Action Plan
C) Assessment Indicator Definition
D) Assessment Task Definition

2. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. What solution should the technical consultant use?

A) Use an AppExchange component
B) Use an Aura Lightning component
C) Use a Hierarchical View component
D) Use a Lightning Web component

3. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

4. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) Record Types are not supported for Person Accounts.
B) The Person Account model uses the standard Account object to hold the details about a person.
C) Person Accounts bring together fields from Opportunity and Contact.
D) After Person Accounts is enabled in an org, it can be disabled again.

5. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

A) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
B) The reviewer users cannot create their own tasks within a predefined action plan template.
C) A document checklist item for an action plan template cannot be created.
D) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.

Solutions: