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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Topic 2: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 3: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 4: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?
- A. AIOps
- B. Version control
- C. Chaos engineering
- D. Definition of done
Correct Answer: A 🗳️
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An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
- A. Digital organization
- B. High velocity IT
- C. IT transformation
- D. Digital transformation
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Which statement about high-velocity IT is CORRECT?
- A. Organizations should assign a high priority to high-velocity transformations
- B. Moving to a high-velocity way of working will reduce costs and risks
- C. The required velocity should be based on the nature of an organization
- D. Levels of utility or warranty might have to be sacrificed for higher velocity
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?
- A. Fast development
- B. Resilient operations
- C. Valuable investments
- D. Assured conformance
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
- A. 1 and 4
- B. 3 and 4
- C. 2 and 3
- D. 1 and 2
Correct Answer: D 🗳️
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