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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 2: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 3: Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Topic 4: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 5: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 6: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Topic 7: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 8: Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Topic 9: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 10: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 11: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 12: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 13: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 14: User Management | 8%–12% | - Organizational structure - Business user setup - Role and access management |
| Topic 15: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A) Visit
B) Service request
C) Appointment
D) Phone calls
E) Task
2. Administration and configuration functionality is available in the SAP Fiori Client Ul. Determine whether this statement is true or false.
A) True
B) False
3. You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
A) RESTA2X Service
B) Mashup
C) UI5 Widget
D) SOAP A2X Service
4. Account 360 information in the Accounts view comes from both SAP ERP and BW systems. Determine whether this statement is true or false.
A) True
B) False
5. The Buying Center suggests activities that can be included in your active Opportunities. Determine whether this statement is true or false.
A) True
B) False
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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