SAP C_BOSUP_90 Q&A - in .pdf

  • C_BOSUP_90 pdf
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 23, 2026
  • Q & A: 80 Questions and Answers
  • Convenient, easy to study.
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  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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  • Updated: Sep 23, 2026
  • Q & A: 80 Questions and Answers
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  • C_BOSUP_90 Testing Engine
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 23, 2026
  • Q & A: 80 Questions and Answers
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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: User and Security Management- Authentication and authorization concepts
  • 1. Security configuration basics
    • 2. User roles and access rights
      Topic 2: SAP BusinessObjects Architecture and Components- System architecture overview
      • 1. Server components and services
        • 2. Repository and database structure
          Topic 3: System Monitoring and Maintenance- Performance and availability monitoring
          • 1. Basic system health checks
            • 2. Log analysis and diagnostics
              Topic 4: SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
              • 1. Incident lifecycle overview
                • 2. Support roles and responsibilities
                  Topic 5: Troubleshooting and Incident Resolution- Common system and user issues
                  • 1. Login and access issues
                    • 2. Report and dashboard errors

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      What are benefits of SAP Notes to the installed base? (Choose two)

                      • A. One SAP Note can cover multiple technical issues.
                      • B. They allow customers to find solutions for their own product issues.
                      • C. They allow support consultants to quickly provide solutions for problems which have already been solved before.
                      • D. SAP Notes inform customers about corporate strategy.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      Question #2

                      As you gain experience in solving messages you will also increase the amount of knowledge around the product.
                      How can you reference these solutions in the future?

                      • A. Contact the customer to find out what the solution was for their solved message.
                      • B. Keep the solutions only in the previously solved messages.
                      • C. Document solutions and share this information with your colleagues.
                      • D. Each customer and message is unique so previous solutions are not useful.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #3

                      You have decided to forward a message to the next support level.
                      What should you include in the message? (Choose two)

                      • A. SAP Notes that have not been tested yet.
                      • B. Username and password in your internal message notice.
                      • C. The steps which you performed to reproduce the issue.
                      • D. All relevant information you have gathered.
                      Reveal Solution  Discussion  0

                      Correct Answer: C,D  🗳️

                      Question #4

                      You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
                      What will be your next step? (Choose two)

                      • A. Try to guess what the customer might want to have.
                      • B. Get confirmation from the customer that your interpretation of the message is correct.
                      • C. Contact the customer to define the missing information.
                      • D. Send notes to customer based on your assumptions.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      Question #5

                      In which of the following situations would it be advisable to email the client rather than use the phone?

                      • A. If the case has not been updated for several days and you have no concrete next steps.
                      • B. If you do not fully understand the client issue.
                      • C. If the client has multiple open issues.
                      • D. If you need to communicate a precise list of sequential actions to be followed by the client.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

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