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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User and Security Management | - Authentication and authorization concepts
|
| Topic 2: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 5: Troubleshooting and Incident Resolution | - Common system and user issues
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What are benefits of SAP Notes to the installed base? (Choose two)
- A. One SAP Note can cover multiple technical issues.
- B. They allow customers to find solutions for their own product issues.
- C. They allow support consultants to quickly provide solutions for problems which have already been solved before.
- D. SAP Notes inform customers about corporate strategy.
Correct Answer: B,C 🗳️
As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
- A. Contact the customer to find out what the solution was for their solved message.
- B. Keep the solutions only in the previously solved messages.
- C. Document solutions and share this information with your colleagues.
- D. Each customer and message is unique so previous solutions are not useful.
Correct Answer: C 🗳️
You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)
- A. SAP Notes that have not been tested yet.
- B. Username and password in your internal message notice.
- C. The steps which you performed to reproduce the issue.
- D. All relevant information you have gathered.
Correct Answer: C,D 🗳️
You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
- A. Try to guess what the customer might want to have.
- B. Get confirmation from the customer that your interpretation of the message is correct.
- C. Contact the customer to define the missing information.
- D. Send notes to customer based on your assumptions.
Correct Answer: B,C 🗳️
In which of the following situations would it be advisable to email the client rather than use the phone?
- A. If the case has not been updated for several days and you have no concrete next steps.
- B. If you do not fully understand the client issue.
- C. If the client has multiple open issues.
- D. If you need to communicate a precise list of sequential actions to be followed by the client.
Correct Answer: D 🗳️






