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Salesforce AP-221 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | - Extending automation capabilities
| |
| Tools and Best Practices | - Automation best practices
| |
| Automation Basics | 27% | - Advantages of automation
- Determining appropriate tools for business scenarios
|
| Testing, Distribution, and Monitoring | - Identifying and building test cases - Monitoring and management capabilities
|
Salesforce Process Automation Accredited Professional Sample Questions:
The Administrator at Northern Trail Outfitters needs to count Contact records where the Mailing City equals Sydney. How can this be done without custom code?
- A. Use a flow variable along with "Get Records" element and "Assignment" element.
- B. Use a combination of Apex and Process Builder.
- C. Use Process Builder to design and implement leveraging the built-in workflows.
- D. Use a list object along with SOQL query with "for()" loop function to count records.
Correct Answer: A 🗳️
Which Flow Element should the Administrator select to pause a Flow and collect information from a user for further processing?
- A. Integration
- B. Logic
- C. Action
- D. Screen
Correct Answer: D 🗳️
What is a good use case for External Services in flows?
- A. Initiate a series of batch processes and display the results on the screen.
- B. Bulk update records in Salesforce using data from an external database.
- C. Display external customer credit scoring app screen inside Salesforce Account page.
- D. Perform address validation with an external service, while storing the customer record.
Correct Answer: D 🗳️
An Administrator has seen an increased number of tickets logged by end users reporting Flow errors. To analyze flows in the org, where should the Administrator go to identify which flows are causing the most errors?
- A. In Setup, type 'Queue' in the Quick Find menu and select 'Queues'.
- B. In Setup, go to Flows and select the 'Recently Viewed' List View.
- C. In Setup, go to Process Automation and select Automation Home.
- D. In Setup, go to Process Automation and select Paused Flow Interviews.
Correct Answer: C 🗳️
Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.
What solution should the UC Administrator consider?
- A. Download "Slack Plus" app from AppExchange and install for all users
- B. Configure the incident call logging Screen Flow to launch from a Slack action
- C. Enable Slack Bot for Service in Setup
- D. It is not possible to enter call logging information in Salesforce from an external system
Correct Answer: B 🗳️






