ServiceNow CIS-CSM Q&A - in .pdf

  • CIS-CSM pdf
  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Updated: Aug 04, 2026
  • Q & A: 261 Questions and Answers
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  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
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  • Updated: Aug 04, 2026
  • Q & A: 261 Questions and Answers
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ServiceNow CIS-CSM Q&A - Testing Engine

  • CIS-CSM Testing Engine
  • Exam Code: CIS-CSM
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Updated: Aug 04, 2026
  • Q & A: 261 Questions and Answers
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How much does ServiceNow Certified CIS CSM costs

  • Length of Exam: 85 min
  • No of Questions: 85 Questions
  • Examination Fees: $400 USD
  • Examination Name: ServiceNow Certified CIS CSM
  • Passing Score: 60% or higher
  • Types of questions: Performance Based Questions

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The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

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Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

  • Architecture and Security
  • Proven Practices for Implementation
  • Business Cases / Use Cases
  • Baseline Application Functionality

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow CIS-CSM Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Performance Analytics- Performance Analytics dashboards
- Reporting for case and SLA tracking
Topic 2: Workflows and Automation- Assignment rules and routing
- Flow Designer usage for CSM processes
Topic 3: Omni-channel and Customer Interaction- Customer service portal configuration
- Email, chat, and portal interactions
Topic 4: Core CSM Configuration- Entitlements and SLAs
- Account and contact management
- Case management configuration
Topic 5: Integrations and Data Management- Data import and transformation
- Integration with external CRM/ERP systems
Topic 6: Implementation Planning and Overview- Customer Service Management (CSM) architecture and components
- Implementation methodology and best practices
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