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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?

A) Business
B) Platinum
C) Plus
D) Basic

2. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
B) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
C) A Video Collaboration Solution for IP Office XT endpoint with embedded server
D) One MCU9 License for each board room and one XT5000 endpoint In each board room

3. You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A) IP Office and ACCS can be virtualized only using the same VMware host server.
B) IP Office and ACCS can be virtualized only using separate VMware host servers.
C) If the ACCS is using a hardware appliance the IP Office can be virtualized.
D) If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

4. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
C) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
D) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

5. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
B) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
C) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
D) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.

Solutions: