Grab latest Avaya 37820X Dumps as PDF Updated on 2022
Newly Released 37820X Dumps for Avaya ACDS Certified
NEW QUESTION 33
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya IX Workplace Web Client
- B. Avaya one-X Mobile Preferred
- C. Avaya Communicator for Web
- D. IP Office Web Client
Answer: B,C
NEW QUESTION 34
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. Any email address will work for Basic level users.
- B. The email domain name must match the company domain name.
- C. The email address for Basic level users does not need to be unique.
- D. An email address is not required for Basic level users.
Answer: B
NEW QUESTION 35
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. To IP Office and anchored In IP Office: A-6
- B. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- C. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- D. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
Answer: C
NEW QUESTION 36
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming and outgoing trunk must be digital.
- B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
- C. The incoming trunk must be digital and the outgoing can be analog or digital.
- D. The incoming and outgoing trunk can be analog or digital.
Answer: C
NEW QUESTION 37
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 38
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator for Windows
- B. Avaya one-X Communicator for Mac
- C. Avaya one-X Communicator for Windows
- D. Avaya Communicator for IOS
Answer: B
NEW QUESTION 39
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Realtime
- B. Agent Dashboards
- C. Custom reports
- D. Voice Recording Library
Answer: B
NEW QUESTION 40
Refer to the Scenario: H&H Ticket.
The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?
- A. IP Office uses many of the same components and applications such as SBCE and System Manager.
- B. IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
- C. IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
- D. The IP Office can be virtualized in either a Nutanix or a VMware environment.
Answer: A
NEW QUESTION 41
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro
- B. Essential Edition with an external PC to run Avaya Call Reporting
- C. Preferred Edition with VMPro and an IP Office CTI license
- D. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
Answer: D
NEW QUESTION 42
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
- A. Add the specific product names for components in your solution.
- B. Add In quantities for each of the components in your solution.
- C. Create a version of this diagram for each location.
- D. Cross out functionality not requested by the customer.
Answer: D
NEW QUESTION 43
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It has a smaller touch screen.
- B. It has visible mechanical buttons.
- C. It is not an all glass device.
- D. It does not Include a camera.
Answer: D
NEW QUESTION 44
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Avaya Session Border Controller for Enterprise
- B. Voicemail Pro
- C. 1600 series telephone sets
- D. Avaya one-X Mobile
Answer: A
NEW QUESTION 45
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
- A. Private Cloud
- B. Public Cloud
- C. Hybrid Cloud
- D. On-Premise
Answer: A
NEW QUESTION 46
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It provides NAT Traversal not available with direct termination.
- B. It stops attacks and hacks before entering the private network.
- C. It allows registration and authentication to be done in the core of the network.
- D. It provides VPNIess remote worker functionality for 1600 endpoints.
Answer: A
NEW QUESTION 47
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. Centralized management of wired network switches
- B. On demand call recording and reporting for any user
- C. HTML based call accounting reports
- D. Meet-me audio conferencing
Answer: A
NEW QUESTION 48
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that Information but It is available using a third-party call accounting application.
- B. IP Office tracks that information and It Is provided In a CSV format.
- C. IP Office tracks that information and It can be reviewed using the built-in reports.
- D. IP Office does not track that information but it is available with a call center application.
Answer: C
NEW QUESTION 49
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Realtime
- B. Recording Library
- C. Agent Dashboards
- D. Custom reports
Answer: C
NEW QUESTION 50
What is the Vantage Voice Assistant?
- A. A Vantage application for the K155
- B. A Vantage application from the Google Play store
- C. A Vantage application from the Apple app store
- D. An optional licensed feature for any Vantage device
Answer: B
NEW QUESTION 51
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It utilizes the WiFi network of APs.
- B. It uses a line of ruggedized endpoints.
- C. It operates on a separate DECT network.
- D. It supports off-premise connectivity.
Answer: A,B
NEW QUESTION 52
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Avaya Communicator using iOS or Android smartphones
- C. one-X Mobile Preferred using Windows smartphones
- D. Scopia Mobile using iOS or Android smartphones
Answer: A
NEW QUESTION 53
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