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Skills measured
- Troubleshoot compliance and retention issues (25–30%)
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid and migration issues (10–15%)
- Troubleshoot mail client issues (20–25%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Prerequisites for Microsoft MS-220 Exam
Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Exchange Online configuration issues | 15-20% | - Fix mailbox database and quota issues - Troubleshoot email address policies and accepted domains - Manage mailbox and recipient configuration - Resolve permissions and access control problems |
| Topic 2: Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results |
| Topic 3: Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Fix mobile device and ActiveSync problems - Resolve Outlook connectivity and profile issues - Troubleshoot Outlook on the web access and functionality |
| Topic 4: Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues |
| Topic 5: Troubleshoot compliance and retention issues | 25-30% | - Address data loss prevention (DLP) issues - Resolve eDiscovery and content search problems - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds |
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