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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

Which statement is true about Service Lines?

A. MG support covers all business levels for Printing Systems.
B. All Printer Services lines are available for consumers who buy contractual services
C. The MG computer support line is available for consumers
D. R4 Commercial support is only available to Small and Medium Business (SMB).

Question 2

Which statement is true about HP Care Pack Services?

A. HP Care Pack services are configurable to many devices with invoicing during the contract duration.
B. HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
C. HP Care Pack Services cover care services only.
D. HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.

Question 3

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A. R10 Consumer Support
B. MN Consumer Support
C. 8W Value Services
D. P6 Consumer Support

Question 4

Which areas do the HP Care Pack services cover for consumers?

A. Care services only
B. Usage with HP Smart Friend only
C. Deployment, Usage, and Care
D. Configuration, Usage, and Care

Question 5

What is an effect of adding services to hardware deals?

A. increases complexity of the offer
B. decreases profit
C. easier repeat sales
D. services selling has little effect on hardware deals

Solutions: