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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Solution and Support Tools | - SAP Solution Manager overview - Incident analysis and root cause identification - Monitoring and reporting tools |
| Topic 2: Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| Topic 3: Service Quality and Continuous Improvement | - Process optimization in support operations - Performance reporting and KPIs - Problem management concepts |
| Topic 4: Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| Topic 5: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. How can you access the keyword documentation in the ABAP Editor?
A) Mark the keyword and press F1
B) Mark the keyword and press F4
C) Double-click the keyword
2. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?
A) The system will create a shortdump and terminate the ABAP program.
B) The system will raise an exception.
C) The system will raise an ABAP message.
D) The system will continue with the next statement in the ABAP program.
3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B) Try to guess what the customer 'might' want to have.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Send notes to customer without being sure that they will help.
4. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
A) Call transaction CRMD_ORDER.
B) Only a customer can create a message.
C) Within the transaction for message processing.
D) The message processor has to call SE80.
5. What is the ABAP Dictionary used for? (Choose two)
A) To maintain ABAP programs.
B) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
C) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
D) To define database objects, for example, tables and views on the Database.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: A,C | Question # 5 Answer: C,D |






