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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Topic 2: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 3: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 4: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Topic 5: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
- A. Create a follow-page activity from within the service call
- B. Create a follow-up activity from the Smart fom page.
- C. Create a follow-up activity from the Efforts page.
- D. Create a follow-up activity from the Expenses page.
Correct Answer: A 🗳️
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
- A. From the activity record after the workflow step is set to Finished
- B. From the Home page menu by creating a manual entry
- C. From the Equipment menu after checkout
- D. From the Efforts menu by selecting the Activity object type
- E. From the activity menu by creating a manual entry
Correct Answer: C,D,E 🗳️
You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
- A. Its not possible
- B. It's only possible with a paid feature request at SAP
- C. It is possible by adding a business rule in the admin app
Correct Answer: C 🗳️
As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
- A. You apply account-level settings to all databases.
- B. You apply company-level settings to all databases.
- C. You apply company-lavel settings to a specific database.
- D. You apply account-level settings to a specific database.
Correct Answer: A,C 🗳️
If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
- A. Use ERP API
- B. Use CCQL
- C. Use MS SQL
- D. Use the Query API
Correct Answer: C 🗳️
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