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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers

A) Create flexible layouts for pages with unique background images.
B) Use the theme editor to adjust fonts, text case, colors, and site logo.
C) Select a theme and customize content including copy and imagery.
D) Display custom variations of pages based on user behavior.
E) Select a footer and configure which social media links to display.

2. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A) User Journeys
B) Wireframes
C) User Personas
D) Storyboards

3. Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers

A) Determine the change in scope and impact of each enhancement request.
B) Create a prioritization list and perform a feasibility analysis.
C) Develop and deploy all enhancement requests before going live.
D) Reduce unexpected results by configuring and testing in & sandbox.
E) Deploy enhancements with the feature and adjust scope accordingly.

4. Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?

A) Executive Summary
B) Empathy Map
C) Prioritize Backlog

5. Cloud Kicks has an existing customer Experience Cloud portal that is performing well.
Which has the highest probability of increasing customer engagement?

A) Recognizing peers with badges
B) Choosing personalized branding
C) Customizing page layouts

Solutions: