Microsoft MB2-186 Q&A - in .pdf

  • MB2-186 pdf
  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
  • Convenient, easy to study.
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  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
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  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
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  • Value Pack Total: $99.96  $69.98
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Microsoft MB2-186 Q&A - Testing Engine

  • MB2-186 Testing Engine
  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
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Microsoft MB2-186 Exam Syllabus Topics:

SectionObjectives
System Configuration and Customization- Customization tools and administration
  • 1. Business rules and workflows
    • 2. Forms, views, and dashboards
      Marketing Automation- Marketing campaign management
      • 1. Email and activity tracking
        • 2. Marketing lists and campaigns
          Customer Service Management- Case management and service operations
          • 1. Case routing and queue management
            • 2. Service level agreements (SLAs)
              Microsoft Dynamics CRM Overview- CRM platform architecture and core concepts
              • 1. Entities, relationships, and data model
                • 2. Security roles and business units
                  Sales Management- Sales process automation
                  • 1. Leads, opportunities, and quotes
                    • 2. Sales workflows and business process flows
                      Reporting and Analytics- Data analysis and reporting tools
                      • 1. Dashboards and KPI tracking
                        • 2. Advanced Find and reports
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