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Salesforce Loyalty Management Accredited Professional Sample Questions:
1. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?
A) Set up Reset Qualyfing Points
B) Set up Expire Activity Based Non-Qualifying Points
C) Set up Expire Fixed Non-Qualifying Points
D) Set up Expire Activity Based Qualifying Points
2. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?
A) Install App Exchange
B) Enable Escrow Points
C) Enable Pending Points
D) Enable Deferred Points
3. A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
A) "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
B) "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
C) "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
D) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
E) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
4. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
A) Transaction Journals
B) Analytics Studio
C) Benefits types
D) Qualifying Currency
5. A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
A) On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
B) On the Transaction Journal Related List, Linked to Loyalty Program Member
C) On the Voucher Related List, linked to Loyalty Program member
D) On the Member Benefit Related List, linked to Loyalty Program Member
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C,D,E | Question # 4 Answer: A | Question # 5 Answer: D |






