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EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about outcomes is CORRECT?

A) They provide products to service providers based on outputs.
B) They allow service consumers to achieve a desired result.
C) They are deliverables provided to service consumers.
D) The co-create value for service providers by reducing costs and risks.

2. Which is the purpose of the 'monitoring and event management' practice?

A) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) To systematically observe services and service components, and record and report selected changes of state
C) To protect the information needed by the organization to conduct its business
D) To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

3. Which statement about metrics is CORRECT?

A) Technology metrics can be used to determine the overall health of a process
B) Technology metrics can be used to measure component performance and availability
C) Process metrics can be used to measure end-to-end service performance
D) Process metrics can be used to measure the utilization of a supplier's network

4. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A) Service level management
B) Service configuration management
C) Service request management
D) Service desk

5. What is a change schedule PRIMARILY used for?

A) To ensure that a single change authority reviews every change
B) To help plan, authorize and schedule emergency changes
C) To publish a list of service requests that users can select
D) To help plan changes, assist in communication and avoid conflicts

Solutions: